The BlackBox support team works to ensure that all of our customers are 100% satisfied with our products. The technical support team is available to assist customers through a wide variety of methods to provide a seamless support service.

We encourage all customers to subscribe to the BlackBox up2date service. With this, your BlackBox appliance offers maximum protection by always having the latest tools and data for optimal operation and protection.

BlackBox offers a warranty covering defects in materials and workmanship. Should a problems arise which is covered under warranty please contact our support team to obtain warranty authorization and make the appropriate arrangements.

Support Tel: 1.905.456.8552
Online: Support Request Form

Telephone support operation hours: Monday-Friday 8:30am – 5:30pm EST

In order to verify a valid support contract please be prepared to provide your BlackBox serial number when contacting BlackBox technical support. Your BlackBox serial number is available in the opening screen of your web admin and is labeled on the back of your appliance.